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DataCare Solutions provide a first class service, very prompt response times and personal attendance at our office when needed. We would recommend them to anyone else without hesitation.
Iain Tenquist
Tq Solicitors
More TestimonialsTq Solicitors
Since using DataCare Solutions' VoIP system we're saving between 30% & 40% on our monthly bills. As we rent the system there was no expensive investment and the free maintenance is a great bonus.
Felix Ibeto
Fairfield Solicitors LLP
More TestimonialsFairfield Solicitors LLP
We regard DataCare Solutions' support as extremely beneficial to our business. They're punctual and very efficient. We would have no hesitation in recommending them to other parties.
Karen Broughton
Air and Marine Services Limited
More TestimonialsAir and Marine Services Limited
DataCare Solutions provide a fast, friendly and efficient service that allows us to work in confidence. Our IT issues are minimal since using DataCare Solutions and I would strongly recommend them and their services.
Jeffrey Carter
Jeffrey Carter & Co
More TestimonialsJeffrey Carter & Co
When I have an IT issue I know that DataCare Solutions will find the solution, knowing that both engineers assigned to Charles Evans have a 1st Class (Hons) degree enhances this confidence.
David Hyland
Charles Evans Shopfitters Limited
More TestimonialsCharles Evans Shopfitters Limited
DataCare Solutions have been providing us with IT Support for 5 years now and we wouldn't think of using anyone else. Their response time is excellent and they are professional with the service they provide.
Ian Ball
Classic Lifts Limited
More TestimonialsClassic Lifts Limited
As soon as I ring or email with a problem DataCare Solutions act immediately to resolve the problem. I would recommend DataCare Solutions to other people. The service they provide is just fantastic.
Abida Abubaker
Kingswell Watts Solicitors
More TestimonialsKingswell Watts Solicitors
DataCare Solutions Ltd have proven to be the most reliable and professional form of IT support we have enjoyed.
David Wilson
Wilson & Bailey Limited
More TestimonialsWilson & Bailey Limited
Frequently Asked Questions
My internet connection has gone off, what can I do?
The first thing to try is restarting your router; this solves 90% of internet connectivity problems. The router is normally a small box given to you by you Internet Service Provider (ISP) and will be connected to your phone line. Restarting it can be done by simply unplugging it from the mains leaving it for 1 minute and plugging it back in.
It should take a couple of minutes to reconnect and you can then try your internet connection again. If you are still having problems you should check the DSL light on the router is on, if not it could be a problem at your ISPs end and you should call the technical support line.
It should take a couple of minutes to reconnect and you can then try your internet connection again. If you are still having problems you should check the DSL light on the router is on, if not it could be a problem at your ISPs end and you should call the technical support line.
I am worried my PC is infected with Spyware or a Virus, what can I do?
We advise you run a scan with a piece of software called MalwareBytes and run an antivirus scan using your normal anti-virus software. If you don't have any Anti-Virus software you can use AVG Free for home users or for business users please contact DataCare (as an AVG Silver Reseller) for special rates on AVG Network Edition.
MalwareBytes should remove all traces of Spyware and will probably need to restart to PC to ensure everything is completely gone.
If you are still having problems then try running MalwareBytes and SpyBot Search and Destroy software in Windows safe mode. These is normally accessed by repeatedly pressing F8 as your computer boots up and choosing either Windows Safe Mode or Safe Mode with Networking from the menu.
MalwareBytes should remove all traces of Spyware and will probably need to restart to PC to ensure everything is completely gone.
If you are still having problems then try running MalwareBytes and SpyBot Search and Destroy software in Windows safe mode. These is normally accessed by repeatedly pressing F8 as your computer boots up and choosing either Windows Safe Mode or Safe Mode with Networking from the menu.
My PC won't start Windows, I get a blue STOP screen or my PC restarts itself, how can I fix this?
This problem can sometimes be rectified in two ways; however it can sometimes be a sign of hard drive failure and if it occurs regularly a replacement hard disk may be required.
Both solutions require a Windows CD, you should have got this when you bought your PC. Insert the CD into your CD/DVD drive and restart the PC. Instead of booting to Windows it will boot from the, this will take around 5 minutes until you are presented with a menu.
One option is to use the Recovery Console which gives you a Prompt allowing you to type commands. If you type "chkdsk C: /p /r" this will run a disk scan and attempt to fix any errors found on the hard disk. It may take up to 20 minutes for this check to complete. Once this is done type "exit" to reboot the PC and see if Windows boots up.
The second option is a Windows Repair, for this you also need to boot from the Windows XP CD, Press Enter on the menu for "Setup Windows XP Now" and accept the license agreement. The setup will then search for existing Windows XP installations, it should fine you install and let you press R to repair Windows. This will go through the Windows installation asking for language settings and your license key. Once this is complete Windows should be repaired with all your installed programs and files intact.
Both solutions require a Windows CD, you should have got this when you bought your PC. Insert the CD into your CD/DVD drive and restart the PC. Instead of booting to Windows it will boot from the, this will take around 5 minutes until you are presented with a menu.
One option is to use the Recovery Console which gives you a Prompt allowing you to type commands. If you type "chkdsk C: /p /r" this will run a disk scan and attempt to fix any errors found on the hard disk. It may take up to 20 minutes for this check to complete. Once this is done type "exit" to reboot the PC and see if Windows boots up.
The second option is a Windows Repair, for this you also need to boot from the Windows XP CD, Press Enter on the menu for "Setup Windows XP Now" and accept the license agreement. The setup will then search for existing Windows XP installations, it should fine you install and let you press R to repair Windows. This will go through the Windows installation asking for language settings and your license key. Once this is complete Windows should be repaired with all your installed programs and files intact.
I can't find where I saved a file? How can I search for it?
Windows has a search option which can search through all files and folders on your PC to find a file. To open the search file option press the Windows Key and F or click Search from the start men. You can search for a file by name, type, date last modified and size. You can also type in part of the name or choose enter text in the "Containing Text" box to search for text within a Word file.
My printer won't print.
If you printer has a USB connection make sure the cable is plugged into the printer and the PC. If you click Start, Control Panel and choose printers check to see if the printer is listed as Offline. If it does not say offline then the printer should be correctly connected to the PC. Error codes are included on most printers either shown on a screen on the printer or by various patterns of flashing lights on the printer. Referring to the manual of the printer will show what these codes indicate, for example a common problem would be a paper jam and once this is cleared the printer will print again without further issues.
My browser homepage has changed, how can I change it back?
Certain pieces of software can change your browser homepage to its own official site or search engine. For example installing Windows Live/MSN Messenger can change your homepage to msn.com. To change this in Internet Explorer click Tools, Options and under the General tab enter the URL of the website you want as your homepage. In Firefox click Tools, Options and under the Main options you can change Firefox's homepage by entering the URL into the "Home Page" box.
