Maintenance and Support

DCS is extremely conscious of the ever increasing reliance on network systems within modern businesses. Whilst the use of IT brings great benefits to the workplace, should the system fail it can also mean greater inconvenience. Network failure costs time and money.

Over the last ten years DCS has amassed a wealth of knowledge of networks and their problems. Having isolated the most common and problematic causes, this allowed DCS to research ways of preventing and rectifying these issues more efficiently than ever before. DCS believes that this knowledge, acquired over the years, can dramatically improve the performance of our clients’ networks.

DCS offers a complete maintenance and support service for both existing and new network infrastructures:

Workstations
Printers
Hard Disk Drives
Hubs and Bridges
Servers
Tape Drives
RAID Arrays
Routers and Switches

As the requirements of every business varies, at DCS our maintenance and support contracts can be customised to meet the specific needs of a company. Our consultants are available to discuss the exact requirements and also to ascertain specific needs. A complete site survey of the IT equipment is then completed, free of charge and together we develop the most suitable maintenance and support contract for your company.

• 8 hour response times
• A complete repair service including pickup, return, delivery and installation
• Component hardware cover
• Network equipment
• Printers

To facilitate the complete maintenance service for customers our standard agreement includes:

• User support
• Onsite support
• Help desk
• Remote access (VNC, PC Anywhere, Terminal Services)